Fees/Policies

Rates

Pet Sitting Rates

For households with more than 6 pets we determine the fee at the time of the free consultation visit.

For households with special needs pets we determine the fee at the time of the free consultation visit.

We feed up to 2 fish tanks with no additional fee.

Dog Walk/Potty Break/Play Time Fees

We walk one or two dogs from the same household at the same time if they walk well on leash without pulling. If your dogs pull on leash we will walk them separately. Total time for the visit is 30 or 45 minutes including the time necessary to leash and unleash your dog and send a brief message to you that we have completed the visit.

We are happy to work with your positive reinforcement trainer regarding leash manners for your dogs. If your dogs continue to pull excessively (thus endangering your dog and your dog walker), we reserve the right to terminate services immediately.

30 minute visits are $22 and 45 minute visits are $25.

• For households with more than 6 pets we determine the fee at the time of the free consultation. The fee depends upon how many pets and how involved their care needs are.
• For pets with special needs we determine the fee at the time of the meet and greet.
• Keep in mind that tasks you can do in a very short period of time will take our team members longer as we do not complete these tasks with your pets on a daily basis.
• We feed up to 2 fish tanks for no additional fee.

Vacation Pet Sitting Policies

• The New Client Consultation Visit is required with at least one owner prior to the first time we provide services. You must complete the profiles in our on line pet sitter software, Time to Pet prior to us scheduling the free new client consultation visit.There is no fee for this visit.
• We require two keys to your home. If we must make an additional key the fee is $20.00.
• If you do not provide keys at the first consultation visit and it is necessary for us to return to obtain keys, there is a $20 fee.
• We require a minimum of 3 visits per day for dogs without access to a doggy door and securely fenced yard.
• We require a minimum of 2 visits per day for dogs with access to a doggy door and securely fenced yard.
• We require a minimum of one visit per day for cats, birds, fish and small caged animals.
• Reservations must be confirmed by a response from us. Please Do NOT leave a message and assume you have reservations.
  

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• Cancellations of less than 7 days during non holiday periods will incur a 50% fee for the days cancelled.

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  We require full payment in advance for the entire booking before we will book services for any periods that include a holiday.  (New Year’s Eve, New Year’s Day, Good Friday, Easter, Mother’s Day, Memorial Day, Father’s Day, July 4, Labor Day, Day before Thanksgiving, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day and Day after Christmas.

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• Cancellations of less than 14 days during holidays forfeits the entire payment.

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  Services over holiday periods incur a holiday surcharge of $5 per visit for the designated holidays. New Year’s Eve, New Year’s Day, Good Friday, Easter Sunday,  Memorial Day, Independence Day, Labor Day, Day before Thanksgiving, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, Day after Christmas.

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  Shared Care requires written schedule and waiver of liability

• Dogs walked off your property must wear collars with identification and rabies tag and be leashed.
• Pets transported must wear collars with identification and rabies tag.
• Any anticipated visitors during your absence must be informed we will be providing services.  We must be informed of any expected visitors and service providers.  If we arrive at your home and find someone not anticipated we call law enforcement first and ask questions later.  This is for our safety as well as the protection of your home.
• We do not provide service to outside only dogs.  We encourage you to keep all cats indoors.  If you feed stray or feral cats we encourage you to provide shelter for warmth and protection from the elements.
• We provide services for dogs, cats, bird, fish and small caged pets.
• We do not provide services for farm animals, reptiles or rodents.
• We do not provide service for animals kept for breeding purposes, i. e. puppy mills, backyard breeders.

 Reservations

For new clients we ask that you schedule your free new client consultation visit approximately two weeks prior to the start of services. In an urgent situation we will work with you on a shorter time frame if our schedules permit. You must complete the on line profiles in Time to Pet before we will schedule your in home consultation visit.

For existing clients we ask that you schedule services as soon as you know you have a need. We require that all requests for services be done through your portal in Time to Pet (TTP) our pet sitting software. We will confirm your services via TTP.  Please carefully check your reservation confirmation to be certain the reservations are correct.  The safety and well being of your pets depends upon accuracy on your part as well as on our part.

Keys

Dog Walkers & More at Coddle Creek, LLC obtains two copies of your house key during the initial free consultation visit. We test both keys to assure they are in good working order. At your request we will return your keys in person within 7 days of the end of your services. However, we recommend you have us keep your key in our possession for ease the next time you need our services.  This allows you to avoid future key pick up fees of $20.00.  Please note:  Entry only via a garage door, keyless entry system or remote controlled locks by you is not acceptable due to the possibility of mechanical failure and weather related power outages. 

Visit Frequency

We visit dogs without access to doggy doors and a securely fenced yard a minimum of three times per 24 hours.

We visit dogs with access to doggy doors and a securely fenced yard a minimum of two times per 24 hours.

We visit cats, birds, fish and small caged pets a minimum of one time per 24 hours.

 Email Messages

We send you an email message via Time to Pet to assure you that we have done the visit. When pets cooperate or do something especially adorable we attach a photo to the message.

“Honey, I’m Home” Calls

Please remember to contact us when you have returned home safely!  Otherwise, we will need to continue visiting to assure the safety and well-being of your pets. Additional trips will be added to your bill at the regular rate. Please notify us via the Time to Pet portal.  You may do so simply by responding to the most recent email you have received from us in Time to Pet.